Cancel/Change Order

1. Our Order Change Approach

Orders placed through Beaurium are generally processed promptly so that products can move into fulfillment without unnecessary delays. Because of this, the available window for making changes or requesting a cancellation is limited.

If you need to cancel an order, correct an address, change an item, or make another adjustment, please contact our support team as soon as possible after placing the order. We will make reasonable efforts to accommodate your request when the order has not yet progressed too far in the fulfillment process.

2. When Can I Cancel My Order?

Cancellation requests should be submitted as soon as possible after checkout. Beaurium can generally consider a cancellation when the order has not yet been processed for fulfillment.

If cancellation is successfully approved before fulfillment, the applicable refund will be returned through the original payment method. Processing times may vary depending on the payment provider or financial institution.

3. How to Request an Order Cancellation

To request a cancellation, please contact Beaurium customer support as soon as possible. Including complete order information helps us identify the order quickly and determine whether fulfillment can still be interrupted.

4. Changing an Order

We understand that customers may occasionally need to correct or update order information. Depending on the order status, we may be able to assist with certain changes before the order enters final fulfillment.

4.1 Changing an Item

Requests to change a product, size, color, style, quantity, or other item detail should be submitted immediately after checkout. Product changes are subject to availability and fulfillment status.

4.2 Changing Quantity

If you realize that you ordered too many or too few units, contact us promptly. We can review whether the quantity can be adjusted before the order is processed. Any resulting price difference will be handled according to the final order adjustment.

4.3 Changing the Shipping Address

Address corrections should be requested as soon as possible. Once an order has been packed or handed to a carrier, Beaurium may not be able to change the destination address.

Customers are responsible for providing complete and accurate delivery information at checkout. This includes the recipient's name, street address, apartment or unit number where applicable, city, state, ZIP code, and other required address information.

4.4 Changing Contact Information

If you need to correct the email address or other contact information associated with an order, contact our support team promptly. We will make reasonable efforts to update information that has not yet been finalized for fulfillment.

5. Requests We May Not Be Able to Fulfill

Certain changes may no longer be technically possible once an order has entered fulfillment. This can happen when an item has already been allocated, packed, labeled, or transferred to a shipping carrier.

• Changing an item after it has been packed for shipment.
• Changing the shipping address after the package has been dispatched.
• Adding products to an order that has already entered fulfillment.
• Removing individual products when the order can no longer be modified.
• Changing product details when the requested replacement is unavailable.
• Canceling an order after it has already been shipped.

If your requested change cannot be completed, our support team will explain the available options based on the current order status.

6. Order Information Required for a Request

To help us locate and review your order efficiently, please include as much of the following information as possible when contacting us:

7. Cancellation Refunds

When a cancellation is approved before fulfillment and payment has already been collected, the applicable refund will be issued to the original payment method.

Beaurium does not charge a separate refund processing fee for eligible refunds. Once a refund has been initiated by Beaurium, the time required for the funds to appear in the customer's account may depend on the payment provider or financial institution.

For additional information about eligible returns and refunds, please refer to Beaurium's Return & Refund Policy.

8. Changes That Affect the Order Price

If an approved order change results in a different total price, the difference may need to be collected or refunded depending on the adjustment.

For example, changing an item to a higher-priced product may require an additional payment, while removing an item or changing to a lower-priced product may result in an applicable refund.

Any price adjustment will be based on the product price applicable to the approved change. Changes are subject to product availability and the ability to modify the order before fulfillment.

9. Duplicate or Accidental Orders

If you accidentally place the same order more than once, contact Beaurium immediately. We will review the duplicate orders and determine whether one can be canceled before fulfillment.

Because orders may enter processing quickly, we cannot guarantee that a duplicate order can always be stopped. If an order has already shipped, the applicable return process may be required.

10. Incorrect Customer Information

Customers should carefully review all order information before completing checkout. Beaurium is not responsible for delays or delivery issues caused by inaccurate or incomplete information supplied by the customer.

If you notice an error after placing your order, contact us immediately. We will make reasonable efforts to correct information when the order has not yet been finalized for fulfillment.

Once an order has been shipped, changes to delivery information may no longer be available through Beaurium. Depending on the circumstances, the customer may need to work directly with the applicable carrier.

11. Orders That Have Already Shipped

Once an order has been transferred to a carrier, it can no longer be canceled through our standard order-change process. Beaurium uses USPS, UPS, and FedEx for delivery, depending on the shipment.

If you no longer want an item after it has shipped, please receive the package where possible and review the applicable Return & Refund Policy for available return options.

If there is a delivery issue, tracking concern, or address problem after dispatch, contact our support team so we can help determine the appropriate next step.

12. Processing and Response Times

Beaurium aims to review cancellation and order-change requests as quickly as reasonably possible during support hours. However, requests are handled in the order received and may require verification of the current fulfillment status.

Requests received outside support hours will be reviewed when our customer support team resumes service. Because fulfillment can continue according to the normal processing schedule, customers should not delay a cancellation or change request.

13. What Happens If a Change Cannot Be Made?

If your requested change cannot be completed because the order has already entered fulfillment or shipment, Beaurium will provide the information available regarding the order's status.

Depending on the situation, you may be able to use the applicable return process after receiving the order. Returns are subject to the conditions and timeframe described in the Return & Refund Policy.

We recommend contacting support before refusing or abandoning a delivery. Unclaimed or refused packages may create additional delivery or return complications, and the appropriate resolution depends on the individual order circumstances.

14. Product Availability and Order Changes

Beaurium's collections include cardigans, sweater dresses, and sweater two-piece sets. Product availability can change quickly, particularly for specific sizes, colors, and styles.

If you request a replacement or product change, the requested item must be available at the time our team reviews the request. If the requested product is unavailable, we may not be able to complete the change.

In such cases, the original order may remain unchanged unless an alternative arrangement is available and confirmed by both the customer and Beaurium.

15. Important Order Management Guidelines

• Review your cart carefully before submitting payment.
• Confirm the correct size, color, style, and quantity before checkout.
• Verify your shipping address and contact information.
• Contact Beaurium immediately if you notice an error after checkout.
• Include your order number in cancellation or change requests.
• Wait for confirmation before assuming that a requested change was completed.
• Understand that shipped orders cannot normally be canceled.
• Use the Return & Refund Policy for eligible issues after delivery.

16. Relationship to the Return & Refund Policy

This Cancel / Change Order Policy applies specifically to requests made before an order has been fully processed or shipped. It should be read together with Beaurium's Return & Refund Policy.

If an order can no longer be canceled or changed because fulfillment or shipment has already occurred, the applicable return process may provide the appropriate solution.

Eligibility for a return or refund depends on the applicable return conditions, the condition of the merchandise, and other requirements described in the Return & Refund Policy.

17. Policy Administration

Beaurium may update this policy when necessary to reflect changes to our order processing procedures, fulfillment operations, customer support practices, or applicable requirements.

Any order is handled according to the policies and procedures applicable to its circumstances. If you have a question about a specific order, contacting our support team directly is the most effective way to receive order-specific assistance.