Return & Refund Policy

1. Return & Refund Overview

Beaurium accepts eligible returns within 60 days of the date your order was delivered. This extended return period gives you reasonable time to receive your purchase, review the item, and determine whether it is right for you.

To qualify for a return, merchandise should be in its original condition, unworn, unwashed, unused, and suitable for resale. Items should also retain their original tags and packaging where applicable.

Once an eligible return has been received and inspected, an approved refund will be processed within 12 days. Beaurium does not charge a refund processing fee.

2. Return Eligibility

To help ensure that returned merchandise can be inspected and processed efficiently, returned items should meet the following conditions:

• The return request must be made within 60 days of the delivery date.
• The item must be unworn and unused.
• The item must not have been washed, altered, repaired, or intentionally damaged.
• The item should be in its original condition and suitable for resale.
• Original product tags should remain attached where applicable.
• The item should be returned with its original packaging where reasonably possible.
• The returned merchandise must correspond with the item associated with the original order.

Before sending an item back, please make sure that it is adequately packaged to protect it during return transportation. Beaurium cannot be responsible for damage caused by insufficient packaging after a customer has shipped a return.

3. Items That May Not Qualify for Return

Certain conditions may prevent an item from being accepted as an eligible return. This includes merchandise that has been substantially used, washed, altered, damaged after delivery, or otherwise returned in a condition that differs materially from the condition in which it was received.

Items that show signs of wear, stains, odors, washing, stretching, modification, or other use may not qualify for a refund. Similarly, merchandise missing required product identification or original tags, where applicable, may require additional review.

If an item is returned outside the 60-day return period, Beaurium may be unable to approve the return. Customers should contact our support team before sending an item when they are uncertain about its eligibility.

4. How to Request a Return

If you would like to return an eligible item, please contact Beaurium before sending the package back. This allows our support team to provide the appropriate return instructions and review the order details.

Please do not send merchandise to an address obtained from a previous order, shipping label, or other source unless Beaurium has specifically instructed you to do so. Return instructions may vary depending on the order and circumstances.

5. Return Shipping

Customers should contact Beaurium before arranging a return shipment so that the return process can be properly coordinated.

Unless otherwise agreed by Beaurium in connection with a specific order issue, customers may be responsible for arranging and paying the cost of sending an eligible return back to us. We recommend using a shipping service that provides tracking and keeping the shipment receipt until the return has been completed.

Return shipping costs are separate from the original shipping charge. Beaurium does not charge a fee for processing an approved refund.

6. Return Inspection

Once a returned package arrives, Beaurium will review the merchandise to determine whether it meets the conditions described in this policy.

The inspection may include checking the item's condition, cleanliness, tags, packaging, signs of use, and overall suitability for return. This review helps ensure that refunds are issued consistently and accurately.

If the returned merchandise satisfies the applicable requirements, the return will be approved for refund processing. If the item does not meet the return conditions, Beaurium may contact the customer regarding the available resolution.

7. Refund Processing

After an eligible return has been received and approved, Beaurium will process the applicable refund within 12 days.

Beaurium does not charge a refund processing fee. The refund will generally be issued using the original payment method associated with the order, subject to the capabilities and processing procedures of the applicable payment provider.

After Beaurium initiates the refund, the time required for the funds to appear in the customer's account may depend on the customer's bank, card issuer, payment provider, or financial institution. These external processing times are separate from Beaurium's refund processing period.

8. Refund Amount

For an approved return, the eligible product amount will be refunded through the original payment method, subject to the terms of the order and the applicable return circumstances.

Beaurium does not charge a fee for processing an approved refund. Customers should understand that any separate costs associated with returning merchandise to Beaurium, such as return postage paid by the customer, are distinct from Beaurium's refund processing fee.

If an order contains multiple products and only some products are returned, the refund will generally apply to the eligible merchandise that has been successfully returned and approved.

9. Damaged, Defective, or Incorrect Items

We want every order to arrive in the condition customers expect. If you receive an item that appears damaged, defective, or different from what you ordered, please contact Beaurium as soon as reasonably possible.

When contacting us about an order issue, please include your order number and a clear description of the problem. Photographs may also be requested when they can help us understand the condition of the merchandise or identify an incorrect item.

Our team will review the information and determine the appropriate resolution. Depending on the circumstances, the resolution may involve a return, replacement, refund, or another appropriate solution.

10. Exchanges

If you would like a different size, color, or style, please contact Beaurium before sending the original item back. Availability may change between the time an order is placed and the time a return is requested.

If the requested replacement item is unavailable, our support team can discuss the applicable return and refund options based on the circumstances of the order.

Customers should not automatically send an item back expecting an exchange unless an exchange has been confirmed with our support team.

11. Return Deadline

The return period is 60 days from the date the order is delivered. To protect the return eligibility of your purchase, we recommend contacting Beaurium before the end of this period if you know that you need to return an item.

A return request submitted after the 60-day period may not qualify under this policy. If an unusual circumstance has affected your ability to return an eligible item within the stated period, please contact our support team so that the situation can be reviewed.

12. Frequently Asked Questions

How long do I have to return an item?

Eligible items may be returned within 60 days from the delivery date.

Is there a refund processing fee?

No. Beaurium does not charge a refund processing fee for approved refunds.

How long does the refund take?

After an eligible return has been received and approved, Beaurium processes the refund within 12 days. Additional time may be required by the customer's bank or payment provider before the funds appear in the account.

Can I return an item that I have worn?

Returned merchandise should generally be unworn, unused, unwashed, and in its original condition. Items showing signs of wear or use may not qualify for a refund.

What if I received the wrong item?

Contact support@beaurium.com with your order information and details about the incorrect item. Our team will review the situation and provide the appropriate next steps.

When will my refund appear in my account?

Beaurium processes approved refunds within 12 days. Once processed, the posting time depends on the original payment method, bank, card issuer, or payment provider.

13. Contact Beaurium About Returns

If you have questions about return eligibility, refund status, damaged merchandise, incorrect items, or any other return-related matter, our customer support team is available to assist you.