Contact Us
Last updated: September 2026
Have a question about your order, a product, shipping, returns, or your shopping experience with Beaurium? Our customer support team is here to assist. Send us a message through the form below and provide as much relevant information as possible so we can better understand your request.
Send Us a Message
Please complete the form below and our support team will review your message. If you are contacting us about an existing order, including your order number can help us assist you more efficiently.
Contact Information
You can also contact our support team directly using the information below.
Email Support
Support Hours
8:00 AM – 7:00 PM EST
Monday – Saturday
Business Address
Beaurium
6315 Cameo Cove Ave
Las Vegas, NV 89139
United States
Payment Method
PayPal
How Can We Help?
Whether you are considering a purchase or need assistance with an existing order, our support team can help with common questions related to your Beaurium shopping experience.
Product Questions
Ask us about our cardigans, sweater dresses, sweater two-piece sets, sizing, product details, or other product-related information.
Order Support
Need help with an existing order? Provide your order number and details about your request so our team can review the situation.
Shipping & Tracking
Contact us if you have questions about shipping costs, delivery estimates, tracking information, or your shipment.
Returns & Refunds
We can assist with questions regarding eligible returns, return requests, refund processing, and related order information.
Shipping Information
If your question is related to delivery, the following information provides a quick overview of Beaurium’s standard shipping process.
| Shipping Detail | Information |
|---|---|
| Shipping Cost | Flat rate of $6.99 |
| Order Cut-Off Time | 5:00 PM EST, Monday – Friday |
| Handling Time | 1 business day |
| Transit Time | 2–6 business days |
| Delivery Carriers | USPS / UPS / FedEx |
Need help with a shipment? When contacting us about delivery or tracking, please include your order number and any available tracking information so we can better understand your request.
Returns & Refunds
Beaurium accepts eligible return requests within 60 days. If you need assistance with a return, please contact our support team before sending your item back so we can provide the appropriate instructions.
Eligible refunds are processed within up to 12 days after the returned item has been received and reviewed. Beaurium does not charge a refund processing fee.
For return or refund questions, please include your order number and briefly explain the reason for your request.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing the order. Requests are handled according to the current fulfillment status of the order.
Because orders may move into processing or shipment preparation shortly after being placed, we cannot guarantee that every cancellation or change request can be completed. Our team will review the status of your order and explain the available options.
Important: For the fastest review, include your order number, the email address used at checkout, and clearly describe the change or cancellation you are requesting.
When Contacting Our Team
To help us respond accurately, please provide clear and relevant information in your message. For order-related requests, the order number is especially useful.
| Request Type | Helpful Information to Include |
|---|---|
| Product Question | Product name and the specific information you would like to know |
| Order Assistance | Order number, email address used at checkout, and details of your request |
| Shipping Question | Order number and tracking information, if available |
| Return Request | Order number and reason for requesting a return |
| Refund Question | Order number and relevant return or refund details |
Looking for a Quick Answer?
Before sending a message, you may find the information you need in our Frequently Asked Questions. Our FAQ section covers common questions about products, orders, shipping, payments, returns, refunds, and cancellations.
Explore Our FAQs
Find answers to common shopping and order-related questions.
Get in Touch with Beaurium
We appreciate your interest in Beaurium and are happy to assist with your questions. For the most efficient support, please provide complete information about your request when contacting us.
8:00 AM – 7:00 PM EST
Monday – Saturday
6315 Cameo Cove Ave
Las Vegas, NV 89139
United States