Frequently Asked Questions

Beaurium offers women's fashion focused on comfortable and versatile knitwear styles, including cardigans, sweater dresses, and sweater two-piece sets.

Product availability, colors, sizes, and styles may vary depending on the collection and inventory.

Beaurium is based at:

6315 Cameo Cove Ave
Las Vegas, NV 89139
United States

You can contact our customer support team by email at support@beaurium.com.

Support is available from 8:00 AM – 7:00 PM EST, Monday – Saturday.

Product pages provide the available information for each item, including product details, available options, and pricing. We recommend reviewing the complete product listing before placing your order.

If you have a question about a particular product that is not answered on its product page, contact our support team before purchasing.

Select the product and options you want, add the item to your cart, review your order details, enter your shipping information, and proceed through checkout using the available PayPal payment option.

Before completing your purchase, carefully review your items, quantities, shipping address, and total order amount.

You may request a change as soon as possible after placing your order. Changes are subject to the current fulfillment status of the order.

Once an order has been packed or shipped, certain changes may no longer be possible. Please contact support@beaurium.com immediately if you need to modify your order.

Cancellation requests should be submitted as soon as possible after checkout. If the order has not entered fulfillment, Beaurium may be able to cancel it.

Once an order has been packed or shipped, cancellation may no longer be available. Please refer to our Cancel / Change Order Policy for additional information.

Contact Beaurium immediately with your order number and the complete corrected address.

We will make reasonable efforts to update the address if the order has not yet progressed too far in fulfillment. Once a package has been shipped, address changes may no longer be possible through Beaurium.

Contact us as soon as possible if you believe you have placed a duplicate order. We will review the order status and determine whether one of the orders can still be canceled.

If both orders have already entered fulfillment or shipment, they may need to be handled separately according to the applicable order and return policies.

Beaurium currently accepts PayPal as the available payment method at checkout.

Other payment methods are not currently offered through our checkout.

Payment is processed through PayPal. The payment options available to you are determined by PayPal and the options presented during checkout.

If you are unsure whether your preferred payment option is supported, please review the payment choices presented through PayPal before completing your order.

A payment may fail because of an issue with the PayPal account, payment authorization, funding source, account restrictions, or a temporary technical issue.

Check the information provided by PayPal and follow its instructions. If the problem continues, you may need to contact PayPal directly.

First, check your PayPal account and your Beaurium order confirmation to determine whether the transaction was completed.

Avoid placing another order immediately if you are unsure about the status of your original payment, as this could result in duplicate orders.

Beaurium displays product and order prices in U.S. dollars (USD).

If your PayPal account uses another currency, PayPal may apply its own currency conversion process and applicable exchange rate.

Beaurium currently offers a flat shipping rate of $6.99 for eligible orders.

Our standard handling time is generally 1 business day. Handling begins after the order has been successfully placed and payment has been confirmed.

Standard transit time is generally 2–6 business days after the order has completed handling and has been handed to the applicable carrier.

Actual delivery time may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside Beaurium's direct control.

Orders may be delivered through USPS, UPS, or FedEx. The carrier used may vary depending on the shipment and fulfillment arrangements.

Beaurium's order cut-off time is 5:00 PM EST, Monday through Friday.

Orders and requests received after the applicable cut-off time may be processed according to the next available business-day schedule.

When tracking information is available for your shipment, it may be provided through the order or shipping notification process.

Tracking updates are provided by the applicable carrier and may take some time to appear after a shipment has been registered.

Delivery estimates are based on standard handling and transit expectations. Carrier delays may occur due to weather, holidays, operational issues, transportation conditions, or other circumstances.

If your tracking information indicates an unusual delay, contact Beaurium support with your order number so we can help review the available information.

Eligible returns may be requested within 60 days in accordance with the conditions described in Beaurium's Return & Refund Policy.

Beaurium does not charge a separate refund processing fee for eligible refunds.

Eligible refunds are processed within the timeframe stated in our Return & Refund Policy, with refund processing generally taking up to 12 days.

The time required for the funds to appear in your PayPal account may also depend on PayPal's processing procedures.

Approved refunds are generally returned through the original payment method used for the order.

Since Beaurium currently accepts PayPal, eligible refunds are generally returned through the applicable PayPal payment transaction.

Returns should be requested within the applicable 60-day return period. Requests submitted after the stated timeframe may not qualify unless otherwise required or approved under applicable circumstances.

You should contact Beaurium as soon as possible. If the order has not entered fulfillment, we may be able to cancel it.

Cancellation is not guaranteed once processing, packing, or shipment preparation has begun.

Contact us immediately if you need to change a size, color, quantity, or other product detail.

Changes depend on the order's fulfillment status and product availability. Once the order has been packed or shipped, the requested change may no longer be possible.

Address changes should be requested immediately after placing your order. We will make reasonable efforts to update the address before fulfillment.

Once the package has been shipped, an address change may no longer be available through Beaurium.

Once an order has shipped, it generally cannot be canceled or modified through the standard order-change process.

If you no longer want the item, please review the Return & Refund Policy for available options after delivery.

Beaurium currently focuses on knitwear-inspired women's fashion, including cardigans, sweater dresses, and sweater two-piece sets.

Availability can change based on inventory. A particular size, color, or style may become unavailable even if it was previously listed.

We recommend checking the product page for the currently available options before placing an order.

If the product page does not provide the information you need, contact Beaurium at support@beaurium.com before placing your order.

Providing the product name or relevant product information can help our team respond more efficiently.

Checkout availability and account requirements may depend on the checkout experience presented on the website. Follow the instructions displayed during checkout to complete your purchase.

Keep your Beaurium order confirmation after checkout. If you need help checking your order status or information, contact support@beaurium.com with your order number.

For order-related questions, please provide:

• Your order number.
• The name used when placing the order.
• The email address used at checkout.
• A clear description of the issue or request.

Do not send your PayPal password, security code, or other confidential account credentials.

Our customer support hours are 8:00 AM – 7:00 PM EST, Monday – Saturday.

We aim to review customer inquiries as promptly as reasonably possible during support hours. Response time may vary depending on the complexity and volume of requests.

We can help review issues related to a Beaurium order and explain the payment status available to us.

For PayPal account access, account restrictions, authorization decisions, or other PayPal-specific matters, you may need to contact PayPal directly.